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Warranty & Return
Warranty Policy
1. Warranty Period2. Warranty Forfeiture
a) Products are marked as “sample” or “Not for Sale”, or sold “AS IS” or sent to you as “prototype”.
b) Products are purchased from unauthorized distributors or resellers.
c) Trade-marks, serial tags, product stickers have been removed, altered or tampered with.
d) Products are dismantled, mishandled, improperly used or defaced.
e) Damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the period of warranty.
f) Products are damaged due to improper working environment or operation, such as unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using the wrong power adapter, etc.
g) Products are damaged due to the violation of direction on safe battery handling and usage.
(h) warranty is for the original purchaser only and is not transferable.
3. Limitation of Damages
Return /Cancel/Refund Policy
1.Cancel
2. 90-Day Return Guarantee
a) For Unwanted Products
If the package remains unopened, undamaged, and suitable for resale without affecting secondary sales, please reach out to our customer service team within 90 days of purchase to explore your eligibility for a refund. We may kindly request visual evidence such as photos or videos to facilitate the process. Please note that the return shipping costs will be borne by the customer.
b) For Non-Man made Defective Products
If the product is defective (non-manufacturing) upon receipt, within 90 days of delivery, you may receive a full refund or replacement. Beyond 90 days but within the 1-year warranty period, a full refund is not available, but a replacement is acceptable. Please contact customer service within 90 days of purchase to inquire about your eligibility for a refund. We may kindly request visual evidence such as photos or videos to facilitate the process. You are not required to return the defective item, and AMIRO will cover the freight cost for new replacements.
If the AMIRO product that you have purchased from the third-party stores or vendors does not function to your satisfaction, please contact the third-party store or vendor where the product was originally purchased for the return and refund policy. All the return and refund processes related to the AMIRO products purchased from third-party stores or vendors are subject to the specific policies of the third-party stores or vendors. Please refer to the return and refund policy of the original store or vendor where you purchased your AMIRO product for specific information. AMIRO is not responsible for their refund and return.