Warranty & Return
Thanks for shopping at AMIRO. We hope you love your purchases, but if you’re not totally satisfied with the products or request a repair, we are always here to help.
- Warranty Period
AMIRO provides warranty service and official customer support, which only apply to new products purchased from AMIRO official website, official stores on Amazon, eBay, AliExpress, etc. and other official authorized channels.
We provide 1 year limited warranty for new Products (Makeup mirror/IPL hair removal/Radio frequency facial skin machine) purchased from AMIRO.
Replacement Unit: Warranty continues from the original date of purchase and will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs.
- Warranty Forfeiture
Warranty is void in the following situations: (a) Products are marked as “sample” or “Not for Sale”, or sold “AS IS” or sent to you as “prototype”; (b) Products are purchased from unauthorized distributors or resellers; (c) Trade-marks, serial tags, product stickers have been removed, altered or tampered with; (d) Products are dismantled, mishandled, improperly used or defaced; (e) Abuse firmware upgrade without the authorized technician’s guidance; (f) Damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the period of warranty; (g) Products are damaged due to improper working environment or operation, such as improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using wrong power adapter, etc; (h) Products are damaged due to the violation of direction on safe battery handling and usage; (i) Warranty, refund or replacement are not available for products you have received or will receive in Play & Say feedback program; (j) Warranty is for the original purchaser only and is not transferable.
- Limitation of Damages
AMIRO is not responsible for other extra warranty or commitment promised by resellers, agents, distributors or any other third parties. If they promised you some extra commitment or warranty, please ask for written documents to protect your rights and interests.
In addition to the above warranty forfeiture, in no event will AMIRO be responsible for any consequential, incidental, exemplary, or special damages, arising from or relating to this limited warranty or the product, and AMIRO’s total cumulative liability arising from or related to this limited warranty or the product will not exceed the amount actually paid for the product by you.
Return & Refund Policy
Product: At AMIRO, we are committed to our customers’ satisfaction. If the product did not meet your expectations or was defective, you can refer to the following policies to request for a refund, exchange or repairment in terms of your situation.
Important Note: Normally the orders that are under processing, being on hold or have been shipped out (you have received the tracking number or your order status is completed) cannot be cancelled. If you have to refuse delivery after the package is dispatched from AMIRO due to force majeure, you are subject to the following return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.
- Return Policy for Products Purchased from official stores on Amazon
If the AMIRO product that you purchased directly from official stores on Amazon does not meet your satisfaction, but was not defective, we call such product as “unwanted product”.
You may return the unwanted product (Product for Refund) to AMAZON for a full refund or replacement within 30 days of the delivery date unless otherwise specified in the products’ listing on our website, on the receipt or packing slip.
To avoid any delay or denial of processing your refund request, please verify that your Product for Refund satisfies all of AMAZON return policy.
b) For Non-Man made Defective Products
If the product is defective (non-manmade) when you receive it, within 30 days of delivery, you can return to AMAZON and get a full refund or replacement.
Beyond the 30 days but within 1-year warranty, a full refund is not available, but replacement or repair is acceptable. You are responsible for the return-to-AMIRO shipping fees and AMIRO will bear the freight of new replacements or repaired units.c) For Man Made Defective Products
If the product is man made defective, refund is not available. Within Warranty, replacement or repair is acceptable, but you are responsible for any of the service charge, shipping cost and other fees.d) How to Return
Please contact us via Amazon message or send the message to service#accompany.tech (replace # with @) for more information.
- Return Policy for Products Purchased from a Third-Party
If the AMIRO product that you have purchased from the third-party stores or vendors does not function to your satisfaction or does not apply to your installation, please contact the third-party store or vendor where the product was originally purchased for the return and refund policy. All the return and refund processes related to the AMIRO products purchased from third-party stores or vendors are subject to the specific policies of the third-party stores or vendors. Please refer to the return and refund policy of the original store or vendor that you purchased your AMIRO product for specific information. AMIRO is not responsible for their refund and return.
We are sorry to learn that you are not 100% satisfied with your purchase. Please keep in mind that we are standing by 24/7 if you have any questions about our products or service. You may reach us by writing emails to service#accompany.tech (replace # with @).